What is Workflow Management System?

Workflow management system, sometimes known as business process management system, is a new class of information system that offers completely new ways of organizing business processes. Using information system, business processes can be organized and work can be done more efficiently. Most workflow management systems are generic in nature. They are not limited to a specific business application.

Workflow management systems are designed to reduce people's workload, particularly in offices. Analyzing throroughly what people in offices do or why they do it have led to the development of the products such as word processors and spreadsheet system.

Workflow management systems support business processes by making sure that the right information reaches the right person at the right time. It is interesting to note that a workflow management system does not perform any of the tasks in a process. Its main purpose is to support business processes by taking on their information logistics.